If you are unhappy with your order you may return your purchase within 30 days of shipment for a refund or exchange. Shoes must be in original, unworn condition to be accepted for returns/exchange (unless defective). Beyond 30 days, our products are warranted against defects and workmanship (at the company's sole and absolute discretion).
This return policy only applies to purchases directly through CarolinaShoe.com and is not applicable or transferable to any purchase made through another retailer or retail affiliate. Please refer to the return policy of such retailer or retail affiliate for the return policy applicable to your purchase, which policy may be different than that for CarolinaShoe.com.
Enclosed in every order is (excluding 'Final Sale' items):
Customers are responsible for any UPS or USPS charges relating to Residential Pick-Up Services
Please read the following carefully. If you did not receive a Merchandise Return Form with your order, please print, fill out, and return this Return Form (Acrobat PDF) for your return/exchange. The Merchandise Return Form is only valid on orders placed through CarolinaShoe.com. If you have purchased your footwear through another retailer you must return your footwear to that retailer, or contact CarolinaCustomerService@HHBrown.com. Any returns we receive using the Merchandise Return Form, and not purchased through CarolinaShoe.com, will not be processed or returned to you.
Straight returns are charged a fee of $6.95 if the UPS Pre-Paid Return Sticker provided is used. The cost of shipping an item to us is the responsibility of the customer. (Note: exceptions to this policy are made for defective items). No shipping charges will be applied to exchange orders.
Please note that on all exchange requests you will be refunded for the item you return and then charged for the new item when it ships out to you.
We will process your return/exchange 1-2 days after it is received at our warehouse. You will receive an email from us to confirm the receipt and processing of your return. Please allow 3-5 business days for the refund credit to appear on your credit card/bank account.
Items marked "Final Sale": Items marked as final sale are not eligible for returns or exchanges. Final sale promo does not apply to previous purchases.
If you have any questions, please contact us at 844-488-9836 or via email at CustomerCare@CarolinaShoe.com.
Carolina Shoe Company produces quality footwear that serves many different purposes. We stand behind the products that we produce. At times, despite our best efforts to assure the best quality, a product purchased from a retailer may have a defect in materials and/or workmanship as there are many components and processes that go into footwear manufacturing.
If a consumer believes that a manufacturer’s defect has caused unusual wear or otherwise affects the normal use of the footwear, we require the consumer to return the footwear to the retailer where the footwear was originally purchased. The original selling retailer has its own policies and processes in place to satisfy the consumer including an initial inspection for normal wear. In the event that the selling retailer cannot reasonably satisfy the consumer, that consumer may then contact the brand manufacturer. If someone other than the original purchaser contacts or attempts to contact Carolina Shoe Company or any of its divisions or affiliated companies, it will be necessary for us to receive the appropriate written authorization from the original purchaser authorizing Carolina Shoe Company to discuss the matter with the representative and to deal with the representative in resolving the matter.
Carolina Shoe Company and its affiliates require that a consumer have the original sales receipt within one year of purchase and can identify the retailer that the footwear was purchased from. We may use reasonable efforts to contact that retailer on the consumer’s behalf to ensure full satisfaction. In the event that this is not possible the consumer may choose to return the footwear to us for inspection. If a determination is made that there is in fact a defect, Carolina Shoe Company has, at its option, the right to either repair, credit in full against the purchase of inventory currently in stock at MSRP, prorate the value of the original purchase, as appropriate, or replace the footwear with the same or comparably valued footwear. If no defect is apparent the inspected footwear will be returned to the consumer.